Our privacy policy sets out how Travmosolo uses and protects any information that you give Travmosolo.com. Travmo Private Limited is committed to ensuring that your privacy is protected when you use our website. Travmosolo.com may change this policy from time to time by updating this page. Please check this page from time to time to ensure that you are happy with any changes.

 

Travmo Private Limited (hereinafter referred to as “Travmo” “us” “we” or “our”) is committed to respect your privacy and to comply with any applicable data protection and privacy laws. The Privacy Policy applies to all Customers and Users (collectively referred to as “Users”). In addition, this Privacy Policy applies to all products and services provided by www.travmosolo.com (hereinafter referred to as the “Website”).

 

We at Travmo 100% committed to protecting customer privacy and shop away without a single worry. This Privacy Policy will help you understand our data collection process, use and protect your information when you visit and/or order products through our website. The following Privacy policy should read in conjunction with the terms and conditions of use for www.travmosolo.com and separate terms and conditions issued by any other party selling their products on the website [hereinafter referred to as the “Vendor”] whose products are listed herein.

 

We take our customer’s privacy and security very seriously and you can always contact us or send a mail to support@travmosolo.com for any clarifications regarding our privacy policy.

 

This policy applies to any personal data that we collect about you when you:

• visit Travmosolo.com;
• On line and offline product Purchases
• Contact us, for example by telephone, email, post, or through submitting a form on our websites.
• Registration information: When you sign up for Travmosolo.com, you are required to provide information such as your name, email address, and phone number.
• Information you choose to share: Your information chose by to share on all type of social networks such as status update, upload a photo, or comment on a friend’s story.
• Information others share about you: We collect your personal data via offline and online competitions we conduct from time to time as these data will help us to target all promotions properly. 
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Travmo Private Limited Owned Websites

 

www.travmosolo.com

www.aquamadic.com

 

This policy applies to all Travmo owned websites and social media.  Our every brand have their own websites and this central policy provides information to you about the basis on Travmo Private Limited as a whole process of collection, usage and sharing your information. We will use your personal data in a transparent manner in accordance with the Data Protection Laws.

 

The authorized teams may send you marketing messages by e-mail. social media, SMS, and post; about product promotions, New corporate news, Product launchers subscribed, and Unsubscribe from the brand or company or where you have signed up or consented to receive marketing messages.

You can anytime withdraw your consent as you have the right and you can call us or by sending us an email to support@travmosolo.com or support@travmo.lk informing us that you no longer interested to receive marketing messages from us in all forms of media.

 

Under Age Children(Below 18 Years of Age)

The User/customer must be 18 or 18 plus when agreeing with this privacy statement, or you should have a guardian’s authorization. Please immediately contact us if you become aware that a child under 18 has provided us with personal data to support@travmosolo.com

 

The Information We Collect About You

 

We collect your name and contact details (including your address, telephone number, details about your order, and your billing information (where you are purchasing products) when you creating an account with us or make a purchase online, or enter a competition or respond to a survey conducted by us.

We also collect details of your interactions with our contact center. Our customer experiences department may record some of the phone calls in order to collect notes and train our staff to uplift the service standards. We also collect information about the purchases that you make, your saved items, your payment information, any complaints, and comments that you make, and your shopping preferences. Our contact center monitored by 24 Hour surveillance CCTV camera system and we collect footage for security and to ensure the smooth running of our office operations.

 

Our websites will collect data about you automatically when you visit them. We collect information and personal data about your computer such as your IP address, operating system, and browser type, territory, and frequently use devices. The collection of such data will help us to analyze how users use the websites and devices that enable us to manage your account more efficiently and improving your online experience.

 

Please check out our cookies policy for further information about what information automatically collected when you visit the websites mentioned above. Please note that, from time to time, we will combine the personal data that we receive from other sources with personal data you give to us and the personal data we collect about you.

 

You are responsible for the accuracy and completeness of the Personal Information provided to our websites. Failure to provide the same to us, as required, may result in your application for Products and/or Services being rejected, the subscriber agreement being terminated.

 

Why do we need your information?

 

Your information mainly uses to provide you with the products, Services and send you offers and promotions that you might be interested in.

We use your information as follows;

To provide you products/ Service that you have purchased from us and any receipts of purchase, including to deliver your products, and to send you to order status updates;

 

• to facilitate you with refunds or exchanges if products you have purchased not in order;
• to provide customer service and support to you;
• to develop and improve our products and services;
• to provide you with information that you request from us or which we feel may interest you. We use most proffered media to reach you to communicate our news and exciting deals.
• to research customer/social preferences and trending products and services;
• to run surveys and competitions;
• to notify you about changes to our products and services;
• as part of our efforts to keep our contact centers safe and secure
• to prevent and detect fraud and crime
• to develop and improve our websites to ensure that content is presented in the most effective manner;

Security Principle

 

The website utilizes numerous mechanisms (encryption, passwords, and physical security) to protect the security and integrity of your personal information against unauthorized access and disclosure.

We do not accept any responsibility whatsoever for any unauthorized access or loss of Personal Information that is beyond our control.

The transmission of information via the internet is not and cannot be completely secure. Although we will do our best to protect your personal data, we cannot provide you a full guarantee on the security of your data transmitted to our websites; any transmission is at your own risk. When we receive your information, we will utilize strict procedures and security features to try to prevent unauthorized access.

 

Compliance with Legal Requirements

As a registered company we need to comply with legislation to maintain smooth operation as an example we need to verify your personal information in order to prevent fraud and crime. Failing to provide the required personal information on sign-up / as you use our websites, and allowing you to purchase products or services may result in a breach of our legal obligations. This may result in not providing you any goods or services and You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.

 

Our legitimate business interests

Your personal data will be used by us in setting out this privacy policy for the legitimate interests of our business will enable us to:

Provide products and services requested by you.

Product development and enhance the experience.

Research and Development to improve and offer you high-end products and travel experience.

 

About Sharing Your Information

 

We do not sell any of your information to any third party, including your name, address, email address, or credit card information. We will share your information only with authorized members of the Travmo Private Limited but only for the purposes specified in this privacy policy. In particular:

we will share your information with other members where you have acquiesced for us to do so for the purposes of receiving marketing communications from those other websites and brands;

We will share your information within Travmo for the purpose of analyzing business information and improve our products and services.

We will share your information with authorized third parties who help us to provide you with products such as;

Warehouse partners international and local, Order packing companies, Courier companies

Highly secured and recognized Payment service providers

Service providers such as marketing and advertising partners and third-party companies offline and online, Website hosting companies.

Credit management companies and law enforcement and fraud prevention agencies.

Social media companies already have your approval such as Facebook, Google, etc.

 

Data Processing Globally

 

We provide products and services globally and your personal data may be transferred to and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed outside the EEA by staff who work for Travmo Private Limited or one of our suppliers. As data protection laws differ among countries and we have taken necessary measures in order to provide you a higher protection for your personal information.

 

Regardless of where your information is processed we apply the same data protection policy in general. When we provide products and services under the assistance of service providers and business partners who are out of EEA we take all necessary measures to consider about certain legal frameworks relating to data processing and in some circumstances, we will enter into model predetermined clauses, requisite corporate rules where our partners or service providers have to adopt. We also use enhance encryption technology in order to provide you higher security for your transactions and data processing. 

 

 Disclosing Your Information

 

We will not disclose your personal information to any other party other than the circumstances mentioned below:

 

• In the event of selling our business to a new Buyer.
• When request through a court order to disclose your Personal Information.
• To further fraud protection and reduce the risk of fraud.

As mentioned above we will distribute your personal data responsibly among the authorized personals within our company and the third parties. Our legitimate business interests we have understood that acting realistically considering the circumstances that we are able to process your personal data in accordance with the data protection laws in a particular territory. We have a legitimate interest in processing your information as:

Both parties benefit from the effective management of your account(s)

Can manage our website’s operation and administration effectively in order to enhance the client experience.

Improving products, services, and support

The understanding between both parties about the security of our stored data and have a legitimate interest in ensuring any processes of fraud and other crimes are prevented and detected.

 

Retention of your personal data

 

We will store your data for long as necessary to carry out the purpose we collect it for as outlined by the privacy policy. We keep your personal data for a maximum of 6 years from the date of purchase of a particular product or a service and it will enable us to deal with issues you face regarding the purchased item or service, and it will allow us to bring or defend legal proceedings in some situations.

 

 Rights you have on Personal data

 

As a customer, you have the right anytime request a confirmation on how we processed your information, access to your personal data

You can always rectify your personal data if not accurate or incomplete

You can ask us to delete your data from our database if you are not willing to continue with our services and products.

You have the right to acquire and reuse your personal data from us to reuse for your own purposes across different services.

You have the right to object to our processing of your personal data on the basis of our legitimate business interests, unless we are able to validate that, on balance, our legitimate interests prevail over your rights or we need to continue processing your personal data for the institution, exercise or defense of legal claims.

You can restrict or block the processing of your personal data. This applies when data is not accurate. We will stop processing your data rather than deleting it, where we don’t need to use your personal data for the purpose we collected it for but you may require it to establish, exercise, or defend legal claims.

You have the right to withdraw your consent where we are relying on your consent to send you marketing information.

 

Termination

 

We may terminate this Privacy policy at any time. Without limiting the foregoing, Travmosolo.com shall have the right to immediately terminate any passwords or accounts of User in the event of any misconduct by User, in its sole discretion, considers to be unacceptable, or in the event of any breach by User of this Agreement.

 

Reporting Complaints

If you have any concerns regarding our data processing mechanism or you are not satisfied with the way we handling or any you like to make a complaint on you can always contact us by following this link Contact Us 

 

Other Websites

Our websites may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or your use of those websites.

 

Changes to this Privacy Policy

This policy was last reviewed and updated in February 2020. We will take all necessary measures to communicate any changes to this privacy policy and update it to this page.